INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, we ensure that all images on our website represent the actual product as closely as possible. Please note that slight color variations may occur due to lighting or screen settings.

Where can I view my sales receipt?

Once your purchase is completed, you will receive an email confirmation with your receipt. You can also find it by logging into your account and viewing your order history.

How can I return an item?

To return an item, please contact us within 14 days of receiving your order. The product must be in its original condition, with tags attached. We will provide further instructions on how to proceed with your return.

Will you restock items indicated as “out of stock?”

We aim to restock popular items, and you can sign up for notifications on the product page to be informed when an item is back in stock.

Where can I ship my order?

We ship orders internationally. When checking out, you can enter your shipping address to confirm if delivery is available to your location.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

    contact@deluciaatelier.com

    +40 (755) 020 288

    Monday – Saturday from 10AM to 5PM